Lamix SMS operates www.lamix.org and the panel at panel.lamix.org. This is what we hold, why, and the control you keep over it.
Two things hold throughout: we collect only what running the service requires, and we have never sold customer data.
Who we are
Lamix SMS is the controller for the data described here. Registered office details available on request.
Anything about privacy goes to info@lamix.org. A person reads it.
What we collect
- Account data - name, company, email, messaging handle, billing details, and the compliance documents we must review before an account goes live.
- Traffic data - destination number, sender identifier, timestamp, status and route for messages that terminate on your ranges. Your balance is built from these, and you see the same records in the panel.
- Settlement data - your payout method, and what we have paid you and when.
- Technical data - IP address, bind identifiers, and the security logs that catch a compromised account early.
No advertising trackers, no analytics beacons, no third-party scripts. Nothing here follows you anywhere.
Message content
We are a delivery layer, not an archive. Bodies pass through for as long as delivery takes and are never retained for analysis, resale or profiling.
Narrow exceptions, named rather than implied: a retry, a fraud investigation, or a lawful request from a carrier or regulator. Access is limited to named staff, logged, and shown to you on request.
Why we use it
- To perform the contract - running your account, issuing ranges, counting messages, paying you.
- To meet legal obligations - the identity and anti-money-laundering checks every carrier-facing business makes, plus tax records.
- For our legitimate interests - platform security, fraud detection, and reconciling against carrier records so your statement is right.
- With your consent - only where asked separately, such as the rate-sheet mailing. One click to leave.
International transfers
Reaching a destination means sending the number to that market. We rely on an adequacy decision where one exists, and Standard Contractual Clauses where one does not.
Ask info@lamix.org which mechanism covers a destination and we will tell you. No process to go through.
How long we keep it
- Account and compliance records - the life of the account, then as long as tax and AML rules require, typically six years.
- Delivery and settlement records - 24 months. Longer than any carrier's dispute window, so the evidence behind your statement is always there.
- Security logs - 12 months. Support correspondence - 24 months after the ticket closes.
At the end of a period the data is deleted or irreversibly aggregated. Nothing sits in an archive indefinitely.
Security
Encrypted in transit. Role-based, multi-factor and logged access to production. Credentials and payout details encrypted at rest.
If anything did go wrong you would hear it from us first, within the time the law allows, with what we know at the time.
Your rights
Ask for a copy, a correction, a deletion, a restriction, or a transfer to another provider. Withdrawing consent never affects your account or your balance.
Write to info@lamix.org. We answer within a month, usually a few days, and there is no charge.
Children
Accounts are for businesses. We do not open them for anyone under 18 or knowingly collect their data.
Changes
Material changes are announced in the panel and by email at least 14 days beforehand. You will never find out about one by re-reading this page.